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Can you ban yourself from all online gambling?

You can choose to self-exclude via a multi-operator self-exclusion scheme. These schemes allow you to make a single request to self-exclude from the same type of land-based gambling within your area. GAMSTOP allows you to self-exclude from online operators with one request.

gamblingcommission.gov.uk - Self-exclusion - Gambling Commission
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Self-exclusion

If you think that you are spending too much time or money on gambling, whether online or in gambling premises, then you can ask to be self-excluded.

What is self-exclusion?

Self-exclusion is a tool used by those who have recognised that their gambling is harmful to them. It is for those who wish to be supported to stop gambling. You can take active steps to remove yourself from gambling whether online or in a premises. You enter into a formal agreement not to gamble, and it is up to you to stick to your self-exclusion. If you try to gamble during that time, the gambling business must take reasonable steps to stop you. You can choose to self-exclude via a multi-operator self-exclusion scheme. These schemes allow you to make a single request to self-exclude from the same type of land-based gambling within your area. GAMSTOP allows you to self-exclude from online operators with one request. Gambling businesses are required to have their own self-exclusion arrangements in place. You may wish to exclude from one business only. In addition to self-exclusion, you should also seek support. We have detailed the many organisations that can help you. You could consider software which blocks your access to gambling websites. More information about blocking software (opens in a new tab) can be found on GamCare's website. We have also created guidance to help you limit the amount of gambling related content you see on social media. You can read our guides on protecting people on social media.

Once you have made a self-exclusion agreement

The gambling business must close your account and return any money in your account to you. It must also remove your name and details from any marketing databases it uses. It is your responsibility to stick to your self-exclusion agreement. If you try to gamble during that time, the gambling business should take reasonable steps to prevent you from doing so in the future.

Breaking your self-exclusion agreement

There may be occasions where customers who have self-excluded are able to gamble. It is the responsibility of the gambling business to put procedures in place to prevent this from happening. If you have gambled whilst self-excluded you should let the gambling business know as it helps them to identify any areas where their procedures could be improved. You may also wish to let us know as it provides useful information about whether gambling business procedures are working. If you do want to contact us with this type of information, you will need to give us permission to share your details with the gambling business. You will also need to tell us: when you entered into the self-exclusion agreement

how you let the gambling business know that you wanted to self-exclude

how the gambling business confirmed that the self-exclusion was in place

the time period you were self-excluded for

the dates you were able to gamble despite having a self-exclusion date agreement in place details of any contact you have had with the gambling business since you gambled with them. This information will be used to consider if any regulatory action is needed. We are unable to provide refunds for any money you have spent gambling.

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How do I unban myself from a casino?

Complete and sign the Voluntary Self-exclusion Reinstatement Form stating that you have read and understand the information. The Alcohol, Gaming, Fuel and Tobacco Division or casino confirms the date it removes your name from the voluntary exclusion list. You can then re-enter the casinos.

Use the Voluntary Self-exclusion Reinstatement Form if you’ve already completed the Voluntary Self-exclusion Form and want to be allowed back into Casino Nova Scotia in Halifax and Sydney.

Eligibility

You can apply if you’re on the voluntary exclusion list.

If you had an exclusion term when you banned yourself, you can only apply for reinstatement once your exclusion term is complete. Exclusion term Apply 6 months After 6 months 1 year After 1 year 3 years After 3 years Indefinitely At least 3 years from the start of your ban If you banned yourself before 21 January 2020, the earliest you can apply for reinstatement is 6 months from the start of your ban.

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