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How do I complain about my bookies?

Contact the business You can also complain in person and ask for a copy of the complaints policy at the premises. For example the betting shop, arcade, bingo hall or casino. You can also use the free online tool Resolver that gives advice to customers and can help you with submitting a complaint.

gamblingcommission.gov.uk - How to complain - Gambling Commission

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Make Your Bookie Cry And Pull The Hair By Generating $23,187

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How to complain

First of all you should complain directly to the gambling business. Follow the complaints process when you submit your complaint.

The complaints process

Check terms and conditions Check any terms and conditions that are linked to your account or your gambling transaction. Contact the business You can find how to contact them and view their complaints procedure on their website. You can also complain in person and ask for a copy of the complaints policy at the premises. For example the betting shop, arcade, bingo hall or casino. You can also use the free online tool Resolver that gives advice to customers and can help you with submitting a complaint. Use Resolver opens in a new tab Follow their complaints policy Tell the business all the information about your complaint, including dates, times and amounts of money. Share any evidence you have to support your complaint. Make sure you keep a copy of everything that you tell them. Wait for the response The business has 8 weeks to resolve your complaint from when they receive it. When the investigation is complete, they will tell you the result of your complaint and what happens next. This includes what to do if you are not satisfied with the result (which might be to take it to someone higher in the business). If you're not happy with the outcome You may be able to escalate your complaint to an Alternative Dispute Resolution (ADR) provider. You can't take your complaint to an ADR without first going through the business' complaint process. If you're not satisfied with the result, after the 8 weeks you can take your complaint to an alternative dispute resolution (ADR) provider. An ADR is a free, independent service. You must have gone through the gambling business’ own complaints process before you can use an ADR. They look at the information from you and the gambling business to settle your complaint. The gambling business should be able to tell you which ADR provider to use, and give you their contact details. They may also give you a letter to confirm that you can take your complaint to an ADR.

If you use Resolver to submit your complaint

As Resolver is an independent company, the Gambling Commission isn't involved in how Resolver’s services work. It is important to note that it is not mandatory for gambling businesses to have the Resolver tool in place, and as such not all gambling businesses will accept Resolver.

Complain about a gambling business

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Does under 5 mean 5 and under?

A bet on Under 5.5 goals means you predict that both teams score five goals or less. In over/under goals bets, the match never ends in a draw.

bettingguide.com - Over/Under 5.5 Goals Betting Explained - BettingGuide.com

Over/under goals betting is a common term you’ll come across on every betting platform. But what does over/under even mean? To bet over/under in a bet means you predict whether the sum of all goals scored in an entire match is higher or lower than the sum of goals indicated on the bet. Practically, a bookmaker provides odds on several possible outcomes for a match in terms of goals. The player predicts whether the total goals scored in the game will be higher or less than what the bookmaker set. For example, if Manchester United takes on Arsenal in the Premier League, a sportsbook has this bet.

Over 5.5 Goals 1.62

Under 5.5 Goals, 2.20

Staking on Over 5.5 goals means you predict that both teams would score a total of 6 goals or more at the end of the match. A bet on Under 5.5 goals means you predict that both teams score five goals or less. In over/under goals bets, the match never ends in a draw. Also, there’s no refund.

Let’s see what over/under 5.5 means.

Over 5.5 Goals Explained

If a bookmaker indicates over 5.5 in a bet, it means you predict that a match will produce six or more goals. Such scores are improbable, and this gives the fixture a high winning chance. Getting such scores would mean one team has strong attacks while the other has weak defences.

Under 5.5 Goals Explained

Usually, football matches score five or fewer goals. Betting under 5.5 goals on a game means you predict that the match will produce five or fewer goals. Only a serious mismatch or great attacks and weak defences on both teams would have a bet loss. But such bets have very low odds.

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