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How do I remove self-exclusion from William Hill?

If at the end of your total self-exclusion you feel you're fully in control of your gambling, contact our Customer Service team who can re-open your account. A 24-hour cooling off period will apply, during which time please carefully consider if re-opening is right for you.

williamhill.com - What's a Self Exclusion and how do I set one? - William Hill

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What's Self Exclusion?

What else do I need to know?

Your account will only be re-opened if you contact us to request it after the Self Exclusion period has expired. This can't be reversed under any circumstances and you agree not to open any new accounts. We'll close your account(s), preventing access to it for the time period specified (between 6 months and 5 years). If other tools available aren't working effectively and you want to stop yourself from gambling completely, then total Self Exclusion is available. When you self-exclude, providing that all checks and outstanding requests have been completed your withdrawal will be automatically refunded to you. Any open bets will be honoured and settled when the result is known, and any winnings will be paid out.

Before you self-exclude, please close any open gaming sessions.

We strongly recommend that self excluded customers uninstall any mobile gambling apps, and request parallel Self Exclusions from any other betting companies you hold accounts with. Within 48 hours of starting your Self Exclusion, we'll remove you from our marketing distribution lists for the duration of your Self Exclusion. If you've subscribed to any third party sites advertising William Hill, please contact them independently to remove yourself from their mailing lists. We take player safety seriously, and if you try to open other accounts with us during your period of exclusion we'll do our best to detect and close them. In the event you don't choose to update us with any changes in your personal information and you open a new account, we won't be held liable for subsequent decisions to gamble and your deposits and any winnings or losses incurred will stand. Once identified as belonging to you, any new accounts will be closed by us and any unspent balances will be returned. If you're self-excluded with an 888 brand, the self-exclusion won't be automatically applied to accounts you may have with William Hill brands. You need to self-exclude directly with the William Hill brands to be excluded from those brands. William Hill Mr Green You can do this by accessing the online option onand www.gamstop.co.uk If you choose to self exclude, you may also wish to register with GAMSTOP. GAMSTOP is a free service that enables you to self exclude from all online gambling companies licensed in Great Britain. To find out more and to sign up with GAMSTOP please visit Safer Gambling If you want to seek help or advice about managing your levels of gambling, details of how to contact gambling charities can be found on ourhelp page. If at the end of your total self-exclusion you feel you're fully in control of your gambling, contact our Customer Service team who can re-open your account. A 24-hour cooling off period will apply, during which time please carefully consider if re-opening is right for you.

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