What happens if your IP address is banned?

When an IP is banned, it only blocks traffic going to/from that specific IP. This features does NOT suspend or impede your hosting services in any way for others. As far as everyone else can see, your website and all its services are operating normally.

mediatemple.net - How do I remove an IP ban? | Media Temple Community

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Overview

Our network includes a number of security measures to ensure a clean, trouble-free environment for your hosting services. One of these features is an automatic mechanism that is intended to stop brute-force login attacks. This system monitors login attempts from FTP, SSH, and SMTP services. These automatic systems are intelligent enough to know not to block an IP address if you fail authenticating once or twice. This is designed to combat automated attacks that keep trying to authenticate multiple times over a very short period of time. In other words, this component of our system is designed to identify the typical behavior of automated brute-force attacks and stop those requests from reaching our network. If these requests go un-checked, this results in wasted resources and affects the overall performance of your hosting services. If you are getting a timeout message in FTP or SSH, it is very likely that your IP was blocked. You will not get messages such as connection refused or invalid login. in FTP or SSH, it is very likely that your IP was blocked. You will not get messages such as connection refused or invalid login. A common cause for the bans we have seen is using incorrect usernames. Using just serveradmin as a username has been a common culprit from our observations. The proper format for a login on the Grid is:

SSH: serveradmin%example.com@example.com

FTP: example.com

SSH: serveradmin%example.com@example.com FTP: example.com Once a ban is removed, it may take a few minutes to be able to access the blocked services again. Typically, it will take about 5-10 minutes for this change to be reflected across our systems. NOTES: This IP ban also affects your ability to reach your website. If you are receiving a timeout error over HTTP, be sure to follow the instructions below to un-ban your IP address.

Instructions

How to remove an IP ban/block

Here are some important points to consider:

First, log into your Account Center. You will automatically be prompted with a notification if there are any active IP bans: Clicking on the UNBLOCK button will tell our systems to remove the block on the respective IP and you will be able to access services from that IP once more. This usually takes 5-10 minutes to take effect. IMPORTANT: IP bans are often the result of mail clients (Outlook, Mac Mail, Thunderbird, etc.) with bad information that repeatedly attempt to log into a mail server. If you have recently changed an email address password, you will need to update it on all clients using that address (home pc, phone, work stations, etc.) Also, we ask that you verify that your mail clients are using the proper email access domain. For help locating this, please navigate here. Once you have verified your access domain, verify your email credentials by logging into webmail.

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